Privacy Policy
Last Updated: March 04, 2026
Bitsbank ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Date of birth and nationality
- Government-issued identification documents
- Proof of address documents
- Photographs and selfies for verification
- Financial information and transaction history
1.2 Automatically Collected Information
When you use our Services, we automatically collect:
- Device information (type, operating system, unique identifiers)
- IP address and location data
- Browser type and settings
- Usage data and browsing history on our platform
- Cookies and similar tracking technologies
1.3 Blockchain Information
We collect information related to your cryptocurrency transactions, including:
- Wallet addresses
- Transaction hashes
- Transaction amounts and timestamps
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Verify your identity and comply with KYC/AML regulations
- Detect, prevent, and address fraud and security issues
- Communicate with you about products, services, and updates
- Respond to your comments and questions
- Comply with legal obligations
- Analyze usage patterns and improve user experience
3. Information Sharing
We may share your information with:
3.1 Service Providers
Third-party vendors who assist us in providing our Services, including identity verification providers, cloud hosting services, and analytics providers.
3.2 Legal Compliance
We may disclose information when required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.
3.3 Business Transfers
In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet regulatory requirements (typically 5-7 years for financial records)
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Data portability
- Withdraw consent
To exercise these rights, please contact us at info@bitsbank.cc.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our Services
- Improve our Services
- Provide personalized content
You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@bitsbank.cc
Address: Bitsbank Privacy Team